diff --git a/zendesk/tickets.go b/zendesk/tickets.go
index e66de775..7a770f70 100644
--- a/zendesk/tickets.go
+++ b/zendesk/tickets.go
@@ -13,10 +13,6 @@ type TicketArray struct {
 	Tickets       []Ticket
 }
 
-type SingleTicket struct {
-	Ticket *Ticket `json:"ticket"`
-}
-
 type Ticket struct {
 	Id                    uint64      `json:"id"`
 	URL                   string      `json:"url"`
@@ -70,14 +66,14 @@ func listTickets(pag ...string) (*TicketArray, error) {
 
 }
 
-func newTickets() ([]Ticket, error) {
+func newTickets(ticketStatus string) ([]Ticket, error) {
 	newTickets := []Ticket{}
 	tickets, err := listTickets()
 	if err != nil {
 		log.Fatal(err)
 	}
 	for _, Ticket := range tickets.Tickets {
-		if Ticket.Status == "new" {
+		if Ticket.Status == ticketStatus && Ticket.Status != "closed" && Ticket.Status != "solved" {
 			newTickets = append(newTickets, Ticket)
 		}
 	}
diff --git a/zendesk/widget.go b/zendesk/widget.go
index eef67cc2..278fe3d2 100644
--- a/zendesk/widget.go
+++ b/zendesk/widget.go
@@ -4,6 +4,8 @@ import (
 	"fmt"
 	"log"
 
+	"github.com/gdamore/tcell"
+
 	"github.com/senorprogrammer/wtf/wtf"
 )
 
@@ -13,15 +15,18 @@ type Widget struct {
 
 func NewWidget() *Widget {
 	widget := Widget{
-		TextWidget: wtf.NewTextWidget(" Zendesk ", "zendesk", false),
+		TextWidget: wtf.NewTextWidget(" Zendesk ", "zendesk", true),
 	}
 
+	widget.View.SetInputCapture(widget.keyboardIntercept)
+
 	return &widget
 }
 
 /* -------------------- Exported Functions -------------------- */
 func (widget *Widget) Refresh() {
-	tickets, err := newTickets()
+	ticketStatus := wtf.Config.UString("wtf.mods.zendesk.status")
+	tickets, err := newTickets(ticketStatus)
 	if err != nil {
 		log.Fatal(err)
 	}
@@ -66,3 +71,22 @@ func (widget *Widget) parseRequester(ticket Ticket) interface{} {
 	fromName := fromValMap["name"]
 	return fromName
 }
+
+func (widget *Widget) openTicket() {
+	wtf.OpenFile("https://" + subdomain + ".zendesk.com")
+}
+
+func (widget *Widget) keyboardIntercept(event *tcell.EventKey) *tcell.EventKey {
+	switch string(event.Rune()) {
+	case "f":
+		widget.openTicket()
+		return nil
+	}
+	switch event.Key() {
+	case tcell.KeyEnter:
+		widget.openTicket()
+		return nil
+	default:
+		return event
+	}
+}