package zendesk import ( "fmt" "log" "github.com/rivo/tview" "github.com/wtfutil/wtf/wtf" ) // A Widget represents a Zendesk widget type Widget struct { wtf.KeyboardWidget wtf.TextWidget result *TicketArray selected int settings *Settings } // NewWidget creates a new instance of a widget func NewWidget(app *tview.Application, settings *Settings) *Widget { widget := Widget{ KeyboardWidget: wtf.NewKeyboardWidget(), TextWidget: wtf.NewTextWidget(app, settings.common, true), settings: settings, } widget.initializeKeyboardControls() widget.View.SetInputCapture(widget.InputCapture) return &widget } /* -------------------- Exported Functions -------------------- */ func (widget *Widget) Refresh() { ticketArray, err := widget.newTickets() ticketArray.Count = len(ticketArray.Tickets) if err != nil { log.Fatal(err) } else { widget.result = ticketArray } widget.display() } /* -------------------- Unexported Functions -------------------- */ func (widget *Widget) display() { title := fmt.Sprintf("%s (%d)", widget.CommonSettings.Title, widget.result.Count) widget.Redraw(title, widget.textContent(widget.result.Tickets), false) } func (widget *Widget) textContent(items []Ticket) string { if len(items) == 0 { return fmt.Sprintf("No unassigned tickets in queue - woop!!") } str := "" for idx, data := range items { str = str + widget.format(data, idx) } return str } func (widget *Widget) format(ticket Ticket, idx int) string { textColor := widget.settings.common.Colors.Background if idx == widget.selected { textColor = widget.settings.common.Colors.BorderFocused } requesterName := widget.parseRequester(ticket) str := fmt.Sprintf(" [%s:]%d - %s\n %s\n\n", textColor, ticket.Id, requesterName, ticket.Subject) return str } // this is a nasty means of extracting the actual name of the requester from the Via interface of the Ticket. // very very open to improvements on this func (widget *Widget) parseRequester(ticket Ticket) interface{} { viaMap := ticket.Via via := viaMap.(map[string]interface{}) source := via["source"] fromMap, _ := source.(map[string]interface{}) from := fromMap["from"] fromValMap := from.(map[string]interface{}) fromName := fromValMap["name"] return fromName } func (widget *Widget) next() { widget.selected++ if widget.result != nil && widget.selected >= len(widget.result.Tickets) { widget.selected = 0 } } func (widget *Widget) prev() { widget.selected-- if widget.selected < 0 && widget.result != nil { widget.selected = len(widget.result.Tickets) - 1 } } func (widget *Widget) openTicket() { sel := widget.selected if sel >= 0 && widget.result != nil && sel < len(widget.result.Tickets) { issue := &widget.result.Tickets[widget.selected] ticketURL := fmt.Sprintf("https://%s.zendesk.com/agent/tickets/%d", widget.settings.subdomain, issue.Id) wtf.OpenFile(ticketURL) } } func (widget *Widget) unselect() { widget.selected = -1 }